Policies

Shipping Policy

This Shipping Policy explains how orders placed on zevoriqa.com are processed, dispatched and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Times

Estimated delivery time is 7–12 business days after dispatch. Delivery estimates are not guaranteed and may vary depending on destination, customs clearance and carrier conditions.

Shipping Costs

Free standard shipping is available on orders over $49. For orders below this threshold, a flat standard shipping rate of $3.99 applies. Expedited shipping, if available, is calculated at checkout.

Fulfillment Locations

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking may take up to 48 hours to update after dispatch.

Cancellations

You may request cancellation within 48 hours of placing your order, provided your order has not yet been dispatched. Cancellation is subject to the order's fulfillment status and is not guaranteed once processing has begun.

Damaged or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from the description, please report it to us within 7 days of delivery with photos or videos. This reporting window does not shorten or limit any rights you have under applicable consumer protection law.

Delayed or Lost Shipments

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact support@zevoriqa.com with your order number. We will investigate with the carrier and arrange an appropriate resolution.

Questions? Email support@zevoriqa.com. This policy applies to zevoriqa.com and is operated by Guangzhou Haogouli E-Commerce Co., Ltd..