Policies

Return & Refund Policy

We want you to be satisfied with your purchase. This policy explains how returns and refunds work at zevoriqa.com.

Return Window

Eligible products may be returned within 30 calendar days after delivery.

Return Conditions

To qualify for a return, the item must be unused, unworn, and in its original condition with its original packaging. Items that are damaged, altered, or missing parts may not be eligible for a refund.

How to Request a Return

To request a return, contact support@zevoriqa.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.

Return Address

Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs for preference-based returns (for example, a change of mind). If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Refunds

Approved refunds are issued to the original payment method within 5 business days after the returned item has been received and inspected. Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from the description, please report it to us within 7 days of delivery with photos or videos. We will arrange a replacement, refund, or other appropriate solution at no additional cost to you, and this reporting window does not shorten or limit any rights you have under applicable consumer protection law.

Cancellations

You may request cancellation within 48 hours of placing your order, provided your order has not yet been dispatched. Cancellation is subject to the order's fulfillment status and is not guaranteed once processing has begun. Once an order has been dispatched, please follow the return process above.

Questions? Email support@zevoriqa.com. This policy applies to zevoriqa.com and is operated by Guangzhou Haogouli E-Commerce Co., Ltd..