Help

Frequently Asked Questions

Answers to the questions we get most often. If you need anything else, our team is happy to help.

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery is 7–12 business days after dispatch.

Do you offer free shipping?

Yes — free standard shipping is available on orders over $49. For orders below $49, a flat standard shipping rate of $3.99 applies.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking may take up to 48 hours to update.

What is your return policy?

Eligible items may be returned within 30 calendar days of delivery, unused and in original packaging. Customers are responsible for return shipping costs for change-of-mind returns; if the item is damaged, defective or incorrect, we cover the cost. Contact support@zevoriqa.com to start a return.

Can I cancel my order?

You may request cancellation within 48 hours of placing your order, provided it has not yet been dispatched. Cancellation is subject to the order's fulfillment status and is not guaranteed once processing has begun.

What if my item arrives damaged?

Please report it within 7 days of delivery with photos or videos. We will arrange a replacement, refund, or other appropriate solution at no additional cost. This reporting window does not shorten any rights you have under applicable consumer protection law.

How long do refunds take?

Approved refunds are issued to the original payment method within 5 business days after the returned item is received and inspected.

How do I contact you?

Email support@zevoriqa.com, Monday–Friday, 9:00–18:00 (GMT+8). Our team usually replies within one business day.

Questions? Email support@zevoriqa.com or call +852 2342 1928. This policy applies to zevoriqa.com and is operated by Guangzhou Haogouli E-Commerce Co., Ltd..